Track my order

All orders are shipped with PostNL. Enter the track & trace code from your shipping email to follow your parcel.

You will find your track & trace code in the shipping email we send as soon as your order is on its way.

FAQs

When will my order arrive?

Orders placed before 17:00 CET on business days ship the same day with PostNL. Netherlands: 1 to 2 business days. Belgium and Germany: 2 to 4. Rest of Europe: 4 to 8. Outside the EU: 5 to 12. See our Shipping Policy for details.

My delivery is missing or late

Please email contact@towellwebshop.nl with your order number and we will help you resolve it.

How do I return my package?

Email contact@towellwebshop.nl with your order number within 30 days after receiving your order. See our Return & Refund Policy for details.