PRIVACY & SECURITY

This Privacy Policy describes how Towell Webshop collects, uses and protects your personal data when you visit or make a purchase from www.towellwebshop.com.

1. Company Information

Company name: Towellwebshop
Chamber of Commerce (KVK): 55377505
VAT number: NL001648459B92
Business address: Olsterweg 49, 7431EJ, Diepenveen, The Netherlands
Email address: contact@towellwebshop.nl
Website: https://www.towellwebshop.com

2. What personal data do we collect?

We collect personal data when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer service

  • Visit our website

The types of personal data we may collect include:

Contact information

  • First and last name

  • Billing and shipping address

  • Email address

  • Phone number

Order information

  • Purchased products

  • Order history

  • Payment details (processed securely via payment providers)

We do not store full credit card information. Payments are securely processed via third-party providers such as Shopify Payments, PayPal or other selected payment providers.

Technical information

  • IP address

  • Browser type and version

  • Device type

  • Time zone

  • Website interaction data

Marketing data

  • Newsletter preferences

  • Email interaction data

  • Customer service correspondence

3. Why do we process your personal data?

We process your personal data for the following purposes:

  • To process and deliver your orders

  • To handle payments and refunds

  • To provide customer support

  • To comply with tax and accounting obligations

  • To prevent fraud and secure our website

If you have given consent, we may also use your data for:

  • Sending newsletters and promotional emails

  • Improving our website through analytics

You can unsubscribe from marketing emails at any time via the unsubscribe link.

4. Legal basis for processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data based on:

  • Performance of a contract (processing your order)

  • Legal obligation (tax and accounting laws)

  • Legitimate interest (website security and improvement)

  • Consent (marketing communications)

5. Sharing of personal data

Towell Webshop does not sell your personal data.

We may share your data with trusted third parties only when necessary, including:

  • Shopify (our e-commerce platform provider)

  • Payment service providers

  • Shipping carriers

  • Email marketing providers

  • Accounting or legal service providers

These parties are required to process your data securely and in accordance with applicable data protection laws.

We may also disclose data when legally required.

6. International transfers

Because we sell internationally and use global service providers (such as Shopify), your personal data may be processed outside your country of residence. Where required, we ensure appropriate safeguards are in place in accordance with GDPR.

7. Data retention

We retain personal data only as long as necessary:

  • Order and invoice data: up to 7 years (Dutch tax law requirement)

  • Customer service data: as long as necessary to resolve issues

  • Marketing data: until you withdraw consent

8. Your rights under GDPR

You have the following rights:

Right of access
You may request a copy of the personal data we hold about you.

Right to rectification
You may request correction of inaccurate or incomplete data.

Right to erasure
You may request deletion of your personal data unless we are legally required to retain certain information.

Right to restriction of processing
You may request temporary restriction of processing.

Right to object
You may object to processing based on legitimate interest.

Right to data portability
You may request that we transfer your data to you or another service provider.

Right to withdraw consent
If processing is based on consent (such as newsletters), you may withdraw consent at any time.

To exercise these rights, please contact:

Email: contact@towellwebshop.nl

You also have the right to lodge a complaint with your local data protection authority.

9. Cookies

Towell Webshop uses functional, analytical and marketing cookies.

Cookies help us:

  • Enable shopping cart functionality

  • Remember preferences

  • Analyze website traffic

  • Personalize marketing

You can manage or withdraw your cookie consent at any time via the cookie settings on our website.

10. Security

We take appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encrypted connection

  • Secure Shopify hosting

  • Strong password protection

  • Restricted internal access

  • Regular system updates

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website.

We recommend reviewing this policy periodically.