Return & Refund Policy

We want you to love your Towell Webshop purchase. If the size, feel or style is not right, you can return your order under the conditions below.

Eligibility

You can return your order within 30 days after receiving it, without giving a reason. Items must be unused, unwashed and undamaged, complete, with all original tags attached and in the original packaging where reasonably possible. Returns that show use, damage or missing parts may be declined.

Registration & Inspection

To register a return, email contact@towellwebshop.nl with your order number and the item(s) you want to return. Items sent back without a request cannot be accepted. After you have notified us, please send the parcel back within 14 days.

Returned items are inspected on arrival and we let you know the outcome by email.

Costs & Shipping

Return shipping costs are paid by the customer, unless the return is due to our error, such as an incorrect, defective or damaged item. Original shipping costs are not refunded. Please pack the item(s) securely and use a trackable shipping method. Towell Webshop is not responsible for lost return shipments.

Refunds

Once we have received and inspected your return, we refund the purchase amount to your original payment method within 14 days. Processing time on your side depends on your bank.

Return Address

Towell Webshop
Olsterweg 49
7431 EJ Diepenveen
The Netherlands

Faulty or Incorrect Items

If you received a faulty or incorrect product, please contact us within 7 days of delivery at contact@towellwebshop.nl, with a photo of the item. We will provide an appropriate solution.

Denials & Acceptance

We may refuse returns that do not meet this policy, such as used or incomplete items, returns outside the return period or parcels sent to another address. Refused returns may be sent back to you at your own expense. By placing an order you agree to this policy.